Shipping returns

Our refund and returns policy are within 14 days of receipt. If 14 days have passed since your receipt, we can’t offer you a full refund or exchange.

Please contact us at the following email address info@thepacific.store with the reason for your return and ship to:

Kasteeldreef 26A – 1630 Linkebeek (BE) – BELGIUM

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your refund is processed,  a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at info@thepacific.store for questions related to refunds and returns.